服务条款 Terms of Service

最后更新时间为2021年8月02日。

本用户协议(以下称“本协议”)是您与 老中医 Old Chinese Medicine(以下称“公司”)之间以及其运营的老中医之间的合同。它将适用于提供护肤产品的服务和其他相关服务(以下简称“服务”)。如果您不同意本协议中对条款和条件的限制,则不能使用本网站或任何服务。

在本协议中,“您”或“您的”是使用我们服务的任何个人或公司(以下称为“使用”)。除特别声明外,“老中医”,“ 我们”和“我们的”是指我们公司以及我们的首席执行官,董事,代理商,员工,子公司,合资企业,工人和供应商。

授权付款

在老中医官方网址购买任何商品之前,您已授权且通过支持银行或支付伙伴使用相关付款服务支付订单。您同意所有相关机密信息皆由本网站的安全连接证书保密。

如户头有不授权之款项,应当直接联系银行或支付伙伴以终止相关付款服务帮助双方调查。您同意在老中医官方网址进行的所有交易和款项都已授权于您,因此老中医对无授权之款项不负上任何的责任。

所有商品价格与款项都已包括 6% SST。

订单配送

所有交货配送都会按照订单上的资料来安排处理,为了确保配送准确性您务必填写和提交真实的个人资料,提交的配送资料在付款下单后不能更改。所有提交的相关资料仅供马来西亚国内配送使用。

老中医会在 24-48 小时内安排交货配送(周末或公共假期可能需要较多时间), Tracking Number  或包裹追踪状态将于配送后通过电子邮件或有效方式发送。配送将根据专用配送公司工作时间,可能有异。包裹可以在老中医官方网址或配送公司网址进行追踪。老中医对在配送途中在商品上所发生的事故如人为,意外等等皆不负上任何的责任。

给予服务

老中医所提供的护肤建议和肌肤问题咨询皆依据个人肌肤问题的严重性而大约给予,如有肌肤问题太严重或有其他罕见的肌肤疾病的情况,务必先咨询皮肤专科了解肌肤当前情况。

老中医,中国厂商护肤品牌在护肤市场上是绝对性地拥有品质保证,产品其中不带任何可导致皮肤敏感或其他类似问题的有害成分,100% 天然成分,均由中药植物调配而成。

客服营运

所有咨询会在固定客服时间点 12 时中午至 8 时晚上尽快回复(除了周末或公共假期)。根据工作人员时间灵活性和咨询数量,客服可能在固定客服时间点以外的时间回复咨询。客服有权选择拒绝,屏蔽或举报任何一切无关来电与咨询。客服营运均在线上完成,为了有效保存所有相关讯息资料,不支持来电咨询。公用电话号仅适用于资料提交用途。

订单处理

为了双方权益,所有在老中医官方网址或官方社交媒体下的订单将会被多方面严厉审核以确保每个订单的准确性,总过程时间可能因此而异。不通过老中医官方管道下的订单将会被忽视,因此老中医对此不负上任何的责任。

资料收集

老中医所收集的相关资料仅供配送,评语和优惠使用,绝无与其他无关第三方介入。官方绝对尊重个人隐私,绝对不售卖,不分享,不交换,也不参与任何有可能泄露已收集资料的活动。

所有在老中医官方网址传输的资料都将于安全连接证书保密。

其他条件

我们有权修改本协议中的某些条款。除非宣布生效日期,否则修改后的版本将在其发布在我们网站上的30天后生效。如果您不同意更改的内容,则应自愿取消我们的服务。如果您继续使用我们的服务,则视为您接受我们对服务条款的修改。

 

Last updated on 02 August 2021.

This User Agreement (hereinafter referred to as this “Agreement”) is a contract between you and Old Chinese Medicine or LAO ZHONG YI Enterprise (hereinafter referred to as “Company” ) as well as its operated Old Chinese Medicine or LAO ZHONG YI Enterprise and oldchinesemedicine.com. It will apply to the service of relative service( hereinafter referred to as this “Service”). If you don’t agree the restraint of the term and conditions in this Agreement, you cannot use this website or any service.

In this Agreement, “You” or “Your” is any individual or company (hereinafter referred to as” Uses”) that use our service. Except for special announcement, “Old Chinese Medicine”, “LAO ZHONG YI Enterprise”, “WE” and “OUR” refer to our company as well as our CEO, directors, agents, employees, sub company, joint ventures, workers and suppliers.


Payment Authorization

Before purchasing any product in oldchinesemedicine.com, you’ve agreed you already authorized payment partner to charge your payment wallet to pay for the orders. You agreed that all the confidential information has been encrypted by website certificate.

If there is an unauthorized payment been deducted from your payment wallet, you are advised to contact the payment partner to terminate the related payment service for both parties investigation. You’ve agreed all the transactions made in oldchinesemedicine.com have been authorized by you, thus oldchinesemedicine.com won’t responsible for any unauthorized payment made in website.

All the pricing of products and payment are included 6% SST.


Order Delivery

All delivery will be arranged according to the order details provided by customer, in order to ensure that the delivery can take place accurately, please make sure to fill in correct information before submitting the order. The submitted order details can’t be amended after the payment is completed successfully. All information collected are for the uses of order delivery in Malaysia only.

oldchinesemedicine.com will process and arrange all orders within 24-48 hours for delivery (Weekend and public holidays may take more hours), tracking number will either sent to customer’s email address or other effective manners. The completion of the delivery is depend on the working hours of the delivery company, it may vary. Orders can be tracked in oldchinesemedicine.com or the website of the delivery company. If there is accident arises to the customer order by the delivery company, oldchinesemedicine.com won’t responsible for any loss during this delivery.


Service Provided

oldchinesemedicine.com provides skin-care advices and solutions to customer according to individual’s skin issues for reference only, customer needs to consult professional party for proper treatment to the skin issues.

oldchinesemedicine.com assures the quality of the product sold in website and to market, the product is mixed with 100% pure chinese herbal ingredients and verified by both customer and relevant party to ensure that it is completely safe to use for any type of skin.


Customer Service

All inquiries will be served as soon as possible during daily operating hours from 12pm to 8pm (Weekend and public holidays are excluded). Depending on the flexible working hour of customer service officer and the amount of inquiries, customer service officer maybe able to serve inquiries after daily operating hours.

Customer service officer has the right to reject or decline any unrelated activities. All the customer service will be provided through online in order to keep a clean record of the communication with customer. Public phone number is for registration purpose only.


Order Process

To ensure the benefits of both parties are well-maintained, all the orders placed in website or official social media will be undergoing with strict review process for orders accuracy so the total order processing time may vary. oldchinesemedicine.com won’t responsible for any order placed outside of the mentioned channel.


Info Collection

All collected information by oldchinesemedicine.com are solely for the purpose of order delivery, reviews and discount aspect, no third party involves. Official absolutely obey the individual’s privacy and will not sold, shared, exchanged and participated in any activity that may abuse the collected info.

All collected information are encrypted by website certificate.


Other conditions

We have the right to amend some terms in this Agreement. Unless the effective date is declared, the amended version will take effect 30 days after it is published on our website. If you don’t agree with the changed content, you shall cancel our service voluntarily. If you continue to use our service, it is regarded that you accept our amendment for service terms.